What does the bag come with?
The regular diaper bag includes a changing mat, pair of straps/clips, one long messenger strap.

How can I clean my bag?
A damp cloth may be used to clean the exterior of the diaper bag and wipe clean. The lined interior may be spot cleaned using a cloth soaked in warm water & baby detergent or dawn soap. After wiping, let the inside of the bag air dry for five minutes. Make sure to avoid alcohol based products on both the interior and exterior of the bag.


What are your return/refund policies?
At BABYBONEY, we proudly stand behind the quality of all our products. We’re confident that the quality of our merchandise will meet, if not exceed, your expectations. If for any reason you are not satisfied with your purchase you may contact our customer service team within 30 days of your purchase to request a return or exchange at contact@babyboney.com.

How long does it take to ship & deliver my bag?
Orders will be processed and shipped within 1 to 3 business days Please refer to our International Policy for information on International shipment processing and delivery times.


Who should I contact for questions about my order?
Simply email us at contact@babyboney.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.

How do I find my Order ID?
After you have completed the purchase, you should receive a confirmation email from us. Our Order ID starts with DA. Please also check your spam mail and promotions tab (gmail) for the order confirmation email if you are unable to locate the confirmation email.